Horrifying!!!

Dear Uber

I am writing to express my absolute disgust, fury, and deep concern about the appalling, irresponsible, and frankly dangerous experience I endured with your service on Saturday morning around 1am. I am not merely disappointed—I am shaken, disturbed, and furious beyond measure. You will not sweep this under the rug.

Let me break this down:

I requested an Uber at approximately 1:00am. The driver was around 700 meters away, and everything seemed normal—until it descended into a sick joke. Suddenly, inexplicably, the driver began turning away from the pick-up point. I messaged immediately, asking why—he said he couldn’t find the way in and from there totally ignored me. I asked him to cancel from his side, since I couldn’t cancel without being penalized—my last money was used to request that ride. If I cancelled, I would be stranded and broke. He ignored me again. What followed was a surreal nightmare: the driver began circling—driving away, coming back, driving away again—a grotesque loop that lasted nearly TWO HOURS. For two infuriating hours, this went on while I was left standing in the dark. During this time, I contacted Uber support multiple times. I was told someone would investigate and get back to me. Guess what? I’m still waiting. I activated the panic button. Uber security promised to be there within 6 minutes. I’m still waiting on that too. What if my life was in danger? Would I be dead before you even looked up my location? No one—not a single human being from Uber—has contacted me to this day. Even worse: when I went to retrieve the evidence of this farce, I discovered that Uber had conveniently erased all history of that ride. If I hadn't taken a screenshot, I would have had ZERO proof. That’s not just negligence—that borders on a cover-up. You’ve since refused to answer me, offering only automated prompts on social media while completely sidestepping accountability. You’ve refused to share your head office address, as if you’re hiding behind a wall of silence. You’ve refused to release the recordings of all relevant data and communications from that night. This is not just an inconvenience—it is a serious breach of safety, trust, and accountability. I demand the following immediately:

1. A full, detailed report on the Event 2. All recordings & data requested from you multiple times now

3. Clear next steps on how Uber will ensure this never happens again

If I do not receive an urgent and human response within 5 hours, I will escalate this further—to consumer protection agencies, the press, and any legal channels available to me. I will not let this go.