Highly unsatisfied customer

I took a Uber on Saturday, 06 June 2026, when I arrived home, I saw that I forgot my phone in the car and logged it on the app and phoned the driver to verify if he had my phone and he did. I arranged with him to bring it back, and he agreed and I waited all day and he did not show. I phoned him later and he still had the phone. After talking to the Uber chat bot the driver had said that he does not have the phone but I have proof that he has the phone.

I find it highly unprofessional that Uber would believe the driver after the fact I have proof he has the phone.

The driver in question... TINAYESHE. On his profile he has a 4.81 rating, which I believe is a LIE. If he is truly honest why not bring back what does not belong to him.

Uber you need to look at who to hire as your drivers.