HelloPeter, Uber Eats deducted money from my bank account for a food order from 2024 that failed and was never delivered

HelloPeter, Uber Eats deducted money from my bank account for a food order from 2024 that failed and was never delivered. On 17 December 2025, after reinstalling the app, I noticed the charge. Uber admits the order failed but is refusing to refund me. I don’t understand how I can be charged for a service that was never provided. This is unacceptable. I want my money back and an explanation.