hellish customer service

<p>On friday the 9th I was due for an exam at 13 frost avenue at 9:am, I called uber as I had done through out the week around 8:20 in the morning in braamfontein area. I proceeded to call the driver to inform him where he would pick me up. </p> <p> </p> <p>His arrival time was initially 4 minutes and the time kept increasing and increasing, in the meantime when i called the driver he kept saying he is coming. To my horrible surprise around 8:40 i received a notification that my trip had ended and i was charged for a transaction i never partook in. This driver ignored my calls and literally never pitched but charged me. At this time i was panicking because my exam was due, luckily the Uber securities that i was with came to my rescue by trying to look for another taxi for me as my phone died in the process. I just made it for my exam, but i was still late nonetheless.</p> <p> </p> <p>In the afternoon I wrote to Uber complaining, then they wrote back to say they have reason to believe theat the trip took place and therefore i would not be refunded. I could not believe their response and we went back and forth via emails but got nowhere with them.</p> <p> </p> <p>I informed them I would not take the matter lightly as this trip never happened, I want my refund and an apology for the anxiety they put me through on my pending exam. </p> <p> </p> <p> </p>