GENERIC RESPONSE AND WASTE OF TIME

Hello uber. I have been in contact with your Facebook page and have recieved no help whatsoever. From 8the January 2020, I have been discussing my over charge to my bank account on numerous rides, however I get generic responses. I was asked to call my bank as according to your Facebook page, the correct amount was deducted. I then called my bank and the bank said I must send uber a message saying that they need to rectify the issue as they can't do anything. I was then asked to send my bank statements via your facebook page and I sent it to them on 15th January 2020. I was then given a link to fill out the details of my trip and the charge, please note that this link times out in 5 seconds and doesn't work sometimes. Bare in mind I am still getting generic replies. I asked on 24th January 2020 if the team can not pick up the over charge on my account seeing that I sent a 6 month bank statement and I have taken more then 100 rides with uber in the past 2 years and your Facebook page expected me to look at every single trip and the amount charged and expected me to fill out a link that keeps timing out. I asked for a manager or team leader to contact me however once again, I got a generic reply with the link again. I even went into the uber app in aid that I would get better help, however that was none the better as I was told to send the drivers name, trip time, etc. What was the point in me sending my bank statements regarding my over charges? Also, taking me for a fool is unacceptable. This is absolutely pathetic, Uber. I have been a loyal customer and this is how I get treated. I am sick and tired of your bull**** generic replies and stupid links. You could literally pull a report from my profile and see my charges and my bank statements, but clearly you're ****ing lazy ass company. I want this sorted and I expect a refund on all my over charged trips from 2018 to date, because you are the one who puts a hold on my account for the amount and not my bank. Stop pushing the buck onto someone else. You're pathetic and should be shut down!