Frustrating scary and unpleasantly ride by uber

Good day

As a uber rider this was really shocking

Yesterday I had a distressing experience with a driver who was supposed to take me from Cape Town International Airport to Century City. Instead, he took me to Rondebosch without my consent. When I questioned him about the route, he claimed he was heading to town, despite my clear instructions to go to Century City. After I expressed my concerns, he made a U-turn and headed back towards Century City. However, when I asked him to take Sable Road, he refused, citing that he wouldn't take that route.

"Feeling uneasy and unsure about my safety, I called my partner to inform them of the situation. The driver then made a phone call, claiming to be speaking with Uber, which further escalated my anxiety. I repeatedly asked him to take me to my specified address, but he refused. At one point, I considered jumping out of the car, but the child locks prevented me from doing so.

"Eventually, the driver took a turn towards Canal Walk and dropped me off. I was left feeling traumatized and shaken by the experience. I am seeking immediate action to be taken regarding this incident and would appreciate it if the necessary measures could be implemented to prevent such incidents.