Frustrating return trip with Uber: charged twice plus cancellation fee initially cancelled by driver

<p>on 02/08/2017 my return trip home of some 2-3 km distance turned into a nightmare wait for a driver to pick me up. Giving him the entrance number of the shopping mall I was to be picked up at, he came close a few times only to drive away again. He cancelled the trip from his side, where upon I cancelled it as well from my side. I had to rebook the ride, and got the SAME driver again - who made excuses that on his side the entrance number did not show up. I was billed R25,00 for this, sadly, the credit for this is sitting with Uber and has not been refunded to me!! Adding insult to injury, a 2nd amount of R34 for the same return trip is still showing as an oustanding charge on my account, even though the 1st amount of R34 has already been debited to me. What should have only cost R34 for my return trip has now cost me R34 x 2 + R25!! will AVOID USING UBER again, excpet get my R25 worth of credit from them! The HELP on their App not helpful thus far at all regarding charges!</p>