Frustrating Charges & No Support from Uber

Uber really needs to fix the way they handle charges. They show one price before the trip, but then add extra charges afterward, even when there’s no waiting time or extra stops. It’s honestly annoying and feels unfair. On 20 December around 3AM, I booked a trip and cancelled immediately after I got the driver. The trip never happened, I never used it, but I was still charged and my money was put on an authorization hold. Even today, I haven’t received any help or refund. I tried contacting Uber support, but it’s honestly useless, it gave me no real assistance. Then again, this Saturday, I took a trip that cost R34.95, only to see later that Uber charged me R69.99. How does a completed fare suddenly double? It makes no sense. At this point, I don’t recommend anyone link their card to the app. You end up being taken for granted, charged unfairly, and left without support. I even contacted my bank to get my money back, and still, no help. Uber really needs to improve its billing transparency and customer support.