frustrated

Hi<br> <br> I have a problem, I use uber on a daily basis to the exact location. I contacted uber support and emailed a lady named Linda and she said that uber has revised my account and with refund me the difference and adjust my pricing accordingly. up till today nothing has been done and she said its because I have an outstanding balance... she did not once ask which account am i linked to because I emailed from my work address or for banking details. and my account is not in arrears so FIX this!!!<br> <br> <br> The drivers are absolutely great except my 2 encounters which uber still charged my for as you still saw my comments and rating on your system. Why would I promote this service if that's the case because the billing side is questionable!