**********ly charged - refuse to refund

Uber charged my wife three times last week in quick succession for over 500 rand each. All calls to them and submissions on their website have been a complete failure, every agent promises a solution, but a week later, my wife is still >1,500 rand poorer. Facts of the case: 1) My wife does not have the uber app, 2) my wife did not take any rides, 3) my wife logged in to her previously cancelled and now disused account on the internet and the trips aren't recorded there, 4) my wife's bank account shows three charges from Uber for Wednesday last week, 5) my wife is overseas without mobile roaming at present so cannot call Uber herself, 6) despite my wife writing to Uber and explaining the situation, they refuse to assist until she calls them, even when I, her husband, with all her card, account and login in details call them they refuse to deal with me or escalate the situation and hide behind "their policies". Well, clearly their policies are a nice way to say "we will ***** from you and don't care a flying stuff about refunding you" and then spit in your face