DH
Dean H

1 reviews | Active since Dec 2019

06 May 2020, 05:24

**********, unauthorized charges, absolutely no response from Uber.

I'm finding it extremely painstaking trying to get hold of Uber, all this while my account is continually charged for the same amounts every few weeks while I sit overseas where there is no uber. Other than 10111, there is no urgent contact for Uber. I've emailed, phoned and sent Facebook messages for the last three days, as well as filling in their online form. I cannot get hold of anyone regarding numerous charges that have come off my account in the last month or two. I live and work abroad where there is no Uber at all. I'm very concerned. FNB insist on canceling my card, but I pleaded with them to let me try and get hold of Uber first. Absolutely no luck in getting hold of any number, head office or anyone related to Uber, other than logging a call via the website etc, all of which I've done. I cannot delete my account from Uber/Uber Eats from their website because their process involves mobile phone verification, which surely isn't the best route, seeing that many people who'd opt for Uber are tourists or travelers, where a sim card would be temporary.

Please please help, my account is being debited and I am concerned it will lead to more urgent ********** activity.

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