********** drivers this December

I requested an Uber on Tuesday morning, all the Ubers were over 15 minutes from me and kept cancelling on me. A specific Uber driver started the trip when he 15 minutes from me, drove around and then ended the trip and charged me R200 on my card. I them requested an Uber on Wednesday night and Uber took off my account before the trip started, the driver was 3 minutes from me when I requested the Uber and he kept driving further away till he was 9 minutes away, when I messaged him, he read my message, ignored it and stayed 9 minutes away for an additional 10 minutes. I waited over 30 minutes for this driver and ended up having to cancel the trip with no refund given back to me. Uber service is just pathetic and there is no way to contact you guys directly. The drivers are just worried about making quiet money in December. This is ***** in my opinion.