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I have been a loyal and longstanding customer with Uber. I however had a trip with Uber in May. I emailed Uber the day after to say that x3 additional payments were charged on my card. Payments that I have not authorized and trips that I have not taken and proof of this reflected on the app as well. They requested my bank statement which I've sent. I was told that they are busy investigating as they needed to get in another team to assist in the matter and they would get back to me. Each time I would need to do a followup and each time I would get the same response. I decided to do another followup beginning of June and no feedback. I tried to reach out again and my email didn't want to deliver. The automated message received stated that my ticket was closed as the situation was "resolved" but it wasn't. I decided to go through the entire process again and to-date I have not received any feedback and no refund. I have uninstalled the app, I have not made use of their services since and not planning on making use of their services in the future. Absolutely ridiculous and pathetic service!