ML
Mojalefa L

1 reviews | Active since Jan 2020

05 Jan 2020, 16:03

*****

I have partner Account with Uber on their food devision,Uber Eats,and I love delivering food with Uber Eats but right now I am not impressed at all with how they have been treating me.To start things off Uber Eats Owes me more than 5k Rand I contacted their support and now it's been over 2 months being given a ride,I even went to their greenhub but all is the same..Anywho I accepted that Uber Eats will never pay me the outstanding balance they owed me so I told myself to focus on the good thing right,which is delivering food and getting paid each week as that they do on time.

On the 31st of December 2019 I get an email from Uber Eats claiming that I have opened an identical partner account with the same names and all details etc,and they assure me that they have deactivated the other account and kept my main account active.. Iike anyone,I am shocked to hear this since I have never opened new account cause why would I,I mean my partner account is in good standing.I have GOod ratings,my weekly payments have been processed in it,all my details including bank account and debit cards are Al in there,my fleets also listed in there..

Anyways so I take their word that they deactivated this account but that my main account is still active..but you know there is always that doubt so I then decide to check if my partner account is still good.Guess what?Uber Waitlisted my Main Account and kept the new ********** partner account open and active.To make matters worse when I send them a support ticket they return to me saying that they have already told me that I opened an identical account using this (***) email and that if I forgot my password I should just reset it and log back in,they even say that they can't wait to have me back on the road working .Mind you that this account they so rudely deactivated is fully active and has been for months but the ********** account doesn't so I don't understand how it makes sense to Uber to De-Activate an active account for an inactive ********** account probably opened using ****** identity,files,documents or information.

Secondly on the email they initialy sent me they said that they are protecting me that my security comes firs but how when they literally sold me over to **********?This is affecting me financially and most probably on a much worse case scenario someone is delivering food with my names,my photos and my information,making money on my expense and Uber Doesn't care cause they get to make a cut from it doesn't?

I have sent tickets for the past 3 to 4 days now and if I'm not told to wait for relevant department to sort this out ,I'm being told to reset passwords of accounts I don't know of or emaila that ain't mine.Just as the money im owed,I'm pretty sure that this is going to drag on 3 months till the day they decide to Permanently Terminate my account.

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