Formal Complaint: Cancelled Order and Unresolved Billing Issue

Dear Uber Eats Customer Support,

I am writing to formally lodge a complaint regarding a recent issue with your service, and the exceptionally poor support experience that followed.

On June 6th, I placed an order through the Uber Eats app which was cancelled due to the unavailability of a driver. Despite the cancellation, I was still billed for the order. I have since spent over a week trying to get clarity and resolution through your live chat support. Instead, I have been met with copy-paste responses, contradictory statements, and repeated redirection with no actual resolution or accountability.

To summarize:

The order was cancelled by Uber Eats.

I was charged despite the cancellation.

I have not received any refund or proof of refund.

I have been forced to explain the issue repeatedly to multiple agents.

No escalation, ownership, or actual support has been provided.

I have now asked for proof of refund several times and have been ignored or told to contact a different team, despite having used the correct support channel as instructed. It has been a frustrating, time-consuming, and frankly unacceptable experience.

I expect the following:

An immediate refund for the amount charged.

Proof of refund, with a transaction reference or screenshot.

Let me be clear — this will be my final order with Uber Eats. Nobody should have to go through this level of effort and frustration to resolve what should be a straightforward billing issue. I will not be using your platform again, and I will be advising others to do the same based on this experience.

Please treat this complaint with the urgency and seriousness it deserves. If I do not receive a satisfactory response within 48 hours, I will escalate this matter through relevant consumer protection channels.

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Kind Regards