FOOD ORDER ****** BY UBER DRIVER !

on Saturday 8th of may 2021 I had booked an uber to collect a food item which i had ordered. on confirming the trip, I then messaged the uber driver and informed him that it was for a parcel collection. he responded that was fine and he then messaged me when he had arrived at the pick up point. he then messaged me when he had the parcel with him. during the trip the drop off time kept getting later which i assumed was because there was traffic. when i then tried to contact the driver he did not respond and i noticed on the map that he was no longer moving, that's when i contacted the uber help desk numerous times . i was asked to cancel the trip which then charged me R70 to cancel and i was promised feedback within 24hrs. i received none. however i did manage to contact the driver via the app later that evening. the driver gave me 2 different reasons during my call with him for not bringing my parcel to me...1 was that his phone had fallen and the screen cracked and 2 was that his battery had died. when i asked him to bring my food to me he's response was that he was already home (HAMMERSDALE) and that I can fetch it from him to which i responded that he could bring it to me the next day...the food valued at R700 was never brought to me. its very concerning as it feels that the driver knew he could ***** and get away with it because of the lack of service and security checks from Uber.

uber "claims" to be calling me on a daily basis but i have to date not received ANY CALLS from UBER.

i would appreciate if this matter can be dealt with urgently.