First Bad Experience

<p>I took a Uber trip about a month ago and was billed incorrectly. I made contact with Ubers support centre and was advised that the drivers Uber app malfunctioned, they requested that I confirm the pickup/drop off location so they can rectify ther billing. After providing the detail I made four follow ups over a few weeks with no response from Uber. Upon my last enquiry I was advised that Uber closed the enquiry ticket(without my knowledge) and accepted the over-billing on my behalf. Why am i paying for a route I didnt take? </p>