FINANCIAL NEGLIGENCE

I am बेहद frustrated with Uber’s handling of my payments and complete lack of proper support. At the beginning of March, Uber placed an authorisation hold on my account — which, to this day, has STILL not been refunded. I have followed up multiple times, and every single response I receive is the same generic, automated message claiming the funds were “voided” and that I must contact my bank. My bank has confirmed there is no pending reversal on their side.

To make matters worse, I recently used Uber again and was DOUBLE CHARGED for a trip. Once again, I received the exact same copy-and-paste response with zero investigation or accountability.

This is unacceptable. Customers cannot be expected to chase their own money for over a month while being dismissed with automated replies. It feels like there is no real support system in place — just scripted responses designed to delay resolution. Uber is a global company, and this level of service is extremely disappointing.

I would like: 1. Immediate refund of the outstanding authorisation hold 2. Refund of the duplicate charge 3. Proper human assistance instead of automated responses

At this point, this feels like financial negligence, if not outright exploitation of customers. I expect urgent resolution.