Filthy vehicle
<p>The below is the email trail with Uber support today. I was in an extremely filthy vehicle this morning, and the windscreen was cracked. I only noticed all of this after getting into the vehicle and during the trip.</p> <p>Uber believes they have resolved my issue. I don't believe they have. I don't pay a premium for their services to sit in a vehicle that is filthy. They should have their cars valeted daily.</p> <p> </p> <p>Kavin Naidoo <*****><br />12:20 PM (15 minutes ago) <br /> <br /> <br /> <br />to Uber<br /> <br /> <br /> <br /> <br /> <br /> <br />Hello</p> <p><br />I won't be using the service again from my residential area based on the experience this morning. I am seriously ****ed off with the state of the vehicle.</p> <p><br />I will inspect vehicles before I get in going forward, and if they are not up to standard I will not use the service, and you will not charge me a cancellation fee.</p> <p><br />If you do, there will be problems.</p> <p>Kavin</p> <p>On Thu, Apr 27, 2017 at 12:05 PM, Uber Support <contact_3c6e0a85-a4c9-406b- 9408-f365fdb997a3@email- support.uber.com> wrote:<br />/// Please enter your reply above this line. Replies below this line will not be received. \\\<br /> <br />RESOLVED<br />MY DRIVER'S VEHICLE WAS IN POOR CONDITION<br />Thursday, April 27, 2017 at 11:09:04 AM · uberX<br /> <br />Thank you for reaching out again Kavin,</p> <p>We want to assure you that your feedback has been heard. Although we cannot share our specific resolution steps, we have a process in place to ensure this feedback is shared with the appropriate team and any necessary internal actions are taken.</p> <p><br />Please let us know if there's anything else we can do to help.<br /> <br />Sent by Ali y. on Thursday, April 27, 2017 at 10:04:38 AM<br />Continue this conversation by replying to this email or going to help in your Uber app.<br />PREVIOUS MESSAGES<br />How is this matter resolved? You have not provided quality service here. I don't expect yo have to change my clothing after traveling with you due to the filthy state of your vehicle. I expect a percentage of the cost to be refunded to me or a credit towards my next trip. Your response is quite inadequate.<br />Sent by Kavin N. on Thursday, April 27, 2017 at 9:51:34 AM<br />Thanks for letting us know, Kavin.</p> <p>We expect that drivers will maintain a clean, comfortable, and safe vehicle. We're sorry to hear that this vehicle did not meet the quality standards you've come to expect from Uber.</p> <p><br />Thanks again for taking the time to provide this insight. We always make a note of feedback like this. Insight like this helps us improve and maintain the quality of Uber.</p> <p><br />Questions? Let us know.<br />Sent by Ali y. on Thursday, April 27, 2017 at 9:40:23 AM<br />Share Details : Hello. This vehicle was absolutely filthy on the inside. So much so, I felt my attire was dirty after getting out of the vehicle. The seats were filthy and so were the backs of the front seats. I don't expect to pay a premium for Uber and sit in a filthy car. The front windscreen also had a huge crack in it. How often do you inspect these cars. Is it not a requirement that cars are valeted everyday. Seriously man.<br />Sent by Kavin N. on Thursday, April 27, 2017 at 9:33:26 AM<br />Uber B.V. <br />Vijzelstraat 68, 1017 HL Amsterdam, Nederland</p> <p> </p>