Extremely poor support from UBER

I am absolutely disgusted by the poor support that Uber is giving me as a loyal rider with them for years now. Yesterday I took a 2 stop trip and the driver simply abandoned me at the first stop and drove off with my backpack in the back seat. The backpack contained my heart medication and after spending 3 hours with their utterly *********** support staff in South Africa I still didnt get my bag back which mean I went to sleep without it. This morning I discovered that late last night I was given the drivers number to contact so I got into contact with him and he returned my bag to me. A few hours later I get a message from the ****ty south african support team to tell me that charges were placed on my card because the driver had to make arrangement to drop the bag off at my designated place. 1. I requested a full refund of that trip because the driver abandoned me at the 1st stop and basically drove off (*****ing) my bag with important medication in it. I was told that I wont get a refund. 2. I stood for 1 hour in the rain to get another taxi to pick me up which costed me almost the same as the full 2 stop trip in which I was never dropped off at the end destination. 3. I am being charged a return fee for the drivers dishonesty (*****ulant activity - Marking the 2 stop trip as complete when I never reached my house) and also refused for the charges to be reversed. 4. I have explained my situation to the South African support desk over and over and over but they just seem to ignore it and went ahead with the charges as well and am getting no feedback or sympathy from them either. I have been messaging their *********** team the WHOLE day already without getting nowhere. 5. My requests to chat with a manager are being utterly ignored. They just give me some scripted BS reply to state that they understand my frustration but the charges are going forward. 6. There is absolutely NO way of contacting Uber without going through the ****ty incompetant support on the app who takes HOURS to respond to you. Can someone at Uber please escalate this to someone who can support me properly. I dont want to deal with the South African support team anymore. I am up to my neck tired of them and dont wish to speak to any of them. Moreover... a couple of months ago I placed 2 orders at KFC, both of which I cancelled on the same day around 10 minutes within each other. Both orders never showed that the food were being prepared so I expected my funds to be returned to me. When the 10 working days expired and I enquired where my refund was, I was told that I wont be geting any returns because I never informed them about the cancellation. WHY SHOULD I inform the support team when I cancel orders??? Should the system not pick it up and automatically issue refunds? The food was never being prepared and too this day I have not had a single cent returned to me nor have I received any goods or services for those 2 orders.