Extremely poor customer care service

Of late I must say I am not at all happy with Uber About a month or 2 ago I ordered for Food from a restaurant called Rasam Tandoori, it was a cash order. When the driver was 1 minute from my gate I got a call from the restaurant telling me that the driver had taken the wrong order and I should ask him to go back. I passed the message to the driver and he went back. I was charged for the order although I never received it. I tried to contact the restaurant and they were of no help. I later went through a long process of having uber to reverse the charge. this happened twice. Each time it happened, whenever I made use of Uber services, I would pay the service provider only the amount owed for the relevant trip and not the outstanding amount until Uber resolved the incorrect charge. Uber black listed me for this and I was not able to use the cash option anymore, this was a lot of inconvenience for me despite it not being my problem. I ordered food from the same restaurant again on Sunday and the food was extremely salty I could not eat it. I sent Uber and the restaurant the complaint including a photo of the food in the dustbin. The restaurant never responded. Uber's response was as usual very nonchalant. See below their response

" Hi Andrew,

We’re sorry to hear that your order didn’t meet your expectations.

Your request has been reviewed and we will take your experience into account and review this type of feedback with our merchant partner. Even though we appreciate you telling us about this, we are unable to assist you with your concern this time.

Don’t forget, you can let the merchant know about this experience by using our star rating system. This will appear on your app shortly after your order is completed and will let merchants know where improvements can be made."

I find this to be extremely poor customer care. Totally unacceptable. This has been the tone in their responses to the queries I have had in the recent past.