Extremely Disappointing Service - ****** Package and Zero Accountability

I am beyond frustrated with the horrific service I received from Uber. On January 31st, 2025, I used Uber’s courier service to send a package, only for the driver to change the delivery address and never deliver it. I immediately reported the issue, only to receive countless generic replies from Uber with no real solutions or urgency.

After several days of trying to get some resolution, the driver falsely claimed they had returned the package, which was a complete lie. To make matters worse, it was discovered that the driver was using a duplicated permit, meaning multiple people were working under the same permit. This is incredibly alarming, and it reflects severe negligence on Uber’s part for not catching such *****.

On February 17th, 2025, I sent an email requesting compensation for the ****** package, and as expected, I received no response. I followed up on February 21st, 2025, and still heard nothing back. It’s now been weeks, and Uber has done absolutely nothing to resolve this issue or compensate me for my loss.

This experience has been absolutely appalling. Uber has allowed ******* to operate on their platform and hasn’t taken any responsibility for my ****** package. I demand compensation for the loss and a full investigation into the driver’s actions. This kind of negligence and lack of accountability is unacceptable.