Extremely bad service by Uber

<p>On Tuesday 01 November 2016 I requested an Uber and after being cancelled by Mlingeni, I then managed to get Josh. Got in the car and he asked me where I'm going and I responded Rhodesfield Gautrain station. Keep in mind that I normally Uber from OR Tambo to Rhodesfield and no Uber driver ever told me this. Nonetheless, he then advised that he will drop me at the corner. In my mind, it would be the corner by the Gautrain station. To my surprise he dropped me about a kilometre away from the station after 8PM. Not knowing the area as I'm not from Johannesburg, got me into a panic mode. I had quite heavy bags with me and had to walk by resting numerous times, as the bags were too heavy. This then resulted that I missed the last Gautrain from Rhodesfield.</p> <p>I then requested another Uber after this bad experience, hoping that it will be a better experience. In fact was more of a shocker. Leon cancelled my trip after monitoring him on the app. There were absolutely no movement, he literally stood on one spot. I called him and he didn't pick up and then he cancelled my trip. My trip then went to Tshepo who did exactly the same as Leon. Looking at the time which was already before 10 PM, I became very desperate and were hoping that Tshepo might be the life saver. Clearly not, cause he then cancelled my trip as well after about 5 minutes or so. I then received an email saying that I will be charged R25 as you will be billed R25 when a driver accepts your request and you cancel after 5 minutes, or if the driver had to cancel after waiting more than 5 minutes at the pick up location. However, I never cancelled the trip as I was too desperate to get a Uber, and the Uber driver's car never moved, only stood still on one spot, so its not as if he waited more than 5 minutes for me and had to cancel.</p> <p>Where did customer service go. Not happy at all.</p>