EXTREMELY ANGRY CUSTOMER WITH YOUR POOR SERVICE

Today I requested a ride which ended up getting cancelled by Uber due to unavailability of drivers, which they had already charged me an amount of R308.00 which i now have to crack myself for a refund, what a *** app. So now I have to get help via their app and I am requested to select the trip that did not take place for a refund and it does not even appear on the app, yet the amount appears on my statement.

I called my bank and they told me that they need authorisation letter from Uber to process my refund, my Uber app ain’t making things easy for me.

I just don’t understand why Uber is able to deduct funds in our accounts and fails to refund it immediately when they can see that no trip took place.

I hate this app cause I came across the same problem with bolt which I ended up not receiving my refund and it’s Uber.

Ube just refund my money back, i am not going to beg it, it’s mine….