Extra charge on a trip that was intentionally not canceled by a driver

I have experienced a bad service on 2 days same week. I reported the issue on hand in their help desk and insisted that their driver is the on that is right. The first driver never ended a trip after a drop off and they charged me an extra R55. I reported and this was taken lightly as their options sated that I could have taken a long route instead and my question is if I am stating where I was from to and the history also shows who is a full here. Earlier on I did request for a ride, my pick up time was 12H:36 and I was dropped off at 13H:08 and the driver only ended the trip around 14H:23 and have been changed an extra R279 on top of of what I initially confirmed for a pick up. I am really dispointed on their service and hope it's my last ride with the today