Duplicated charges and suspected *****ulent activities

The trip was R94,00,which was debited from my account. Driver failed to mention it to me that it was paid.I then paid him R100,00 in cash.My wife then alerted me regarding this,as the same was about to happen on my return trip of R76,00. Immediately reported the incident and was credited with a R100,00. I didn’t want a credit on my app, but a full refund.I wanted to use the R100,00 on 22 March 2025, the balance was R24,00.When I checked the app it states I utilised your service on 20 March 2025.Can you forward me detailed information regarding this trip please.How is this possible if I didn’t make use of the service.I’ve requested feedback regarding this,but no response has yet been received.Can someone contact me regarding this please A.Morkel *** This was communicated earlier and previously to them Their response is an automated one which doesn’t explain as to how they will resolve this matter