Duplicate charges on account

So today I tried to link my card on uber using my computer and the uber website, and on the first attempt which was not successful I was charged a fee of R13. 73, then the amount was refunded, I thereafter tried again, and was then debited a fee of R13. 73 twice which was not refunded to my account as my card was not linked and until now is still not linked. I tried to contact the help centre via the uber app, and was told to wait as the amount is in holding to validate the card, yet I explained to them that the card is not loaded to my account. I then got a second reply to say that the card is not loaded and I must use an account to which the card is loaded too. Well if the help desk agent read the query correctly he would have read that I was in the process of trying to link the card when I got charged all these fees. Please can the matter be resolved and the charges be reversed.