Dumisani Hamilton, registration number: LK98CM GP

Dear Uber Customer Service,

I am writing to express my frustration with the experience I had with an Uber package driver on the 2nd of November 2024, while collecting my parcel. The driver’s lack of courtesy and assistance made the process unnecessarily difficult and uncomfortable.

When I arrived to collect my heavy and large parcel, I initially needed to rest it on the car seat to lift it securely. The driver rudely objected, saying I should not place the parcel on his seat. Respecting his demand, I attempted to lift the parcel without resting it, but due to its size, it inadvertently touched the car door. The driver harshly reprimanded me, accusing me of scratching his car. Throughout the interaction, he was unfriendly, unhelpful, and dismissive, making the entire experience stressful and unpleasant.

What makes this matter worse is that I have noticed that I am not the only one who has lodged complaints about this particular driver. Despite multiple complaints, Uber has not taken effective action. It is extremely concerning that such a rude and *********** driver continues to be allowed to provide services under your platform.

I expect prompt feedback regarding this complaint. I will be monitoring the response and will follow up if necessary. Should I not receive a satisfactory reply within 48 hours, I will have no choice but to escalate this issue further. I am deeply irate about the way this situation was handled and the lack of action taken against this driver.

Thank you for your attention to this matter.

Sincerely, [Your Name]