Drivers ***** money from your account

Not for the first time I was sent a bill for a cancelled trip. I was not even home! In December a driver stole R200 from my account. I proved it and stl Uber did nothing. The reason? The driver did not log the trip for three days so when I complained they initially could not trace it By the time the driver logged it and I followed up, Uber said it was too late. Their auto system for problems is insufficient for clients. The records showed the driver took the money from my account..they did nothing.