Drivers falsely charging riders

I am extremely disappointed with the service. Your driver’s phone died mid-trip, he abandoned me, and yet I was charged R295 instead of the correct R31 fare. I did not have sufficient funds at the time, but Uber still waited and then deducted the amount once funds were available. This feels like *****ulent and exploitative behaviour. The in-app help centre is deliberately limiting, making it almost impossible to lodge a proper complaint, contact a real person, or resolve billing issues. This is unacceptable. I demand an immediate refund of the incorrect charge (R295 – R31 = R264) and expect confirmation that steps will be taken to prevent drivers from falsely charging riders in this way. Right now, Uber feels like a ****. Customers should not have to fear being overcharged or ******ed when using your platform. Please resolve this urgently.