Driver without valid licence – forced to walk home at night after Uber failed to act

On Sunday, 9 November 2025, at around 21:30, I booked an UberGo ride in Somerset West to return home responsibly after having a glass of wine.

The driver ran through several red lights and, upon arrival, was denied access at the estate gate because he could not produce a valid driver’s licence.

As a result, I was forced to walk 2.5 km at around 22:00 at night to fetch my car and drive back to collect my wife, who recently had a hip operation and was unable to walk that distance.

I reported this incident immediately, but Uber has ignored my complaint, closed my case without resolution, and even blocked my replies.

This is completely unacceptable and shows a serious lack of responsibility and safety oversight.

I will not pay the R74 for a ride that was never completed and request an official written apology, investigation report, and confirmation that the driver’s account has been suspended.