Driver was late, Incorrect fee, wrong Destination

I requested for Kobo Fracis to fetch me at 07:03 am. He was 4 minutes away as per the Uber app. He only arrived to fetch me at 07:15 am.<br> <br> Once we started our journey it felt like he was a fairly new driver unaware of the rules off the road. During the remainder of the journey he still seemed confused about where to drive to although he was using his app via his iPhone. <br> <br> At 08:00 am he received a telephone call on his iPhone thereafter his Uber app stopped working. We were 2 minutes away from my destination. Upon exiting the vehicle he failed to get the app working or receipting that the journey had come to an end & there was no way for me to stop the app myself from continuously charging me.<br> <br> I made a few attempts from my office to call Uber & the driver to which I got a voice note saying that the call cannot be completed right now.<br> <br> At 11 am I received a receipt for an outrageous fee stating that Uber charged me for a travel time of 3h17 mins to my destination<br> <br> What is more concerning is that the final destination is showing a totally different end destination to where I was dropped off this morning being my place of work<br> <br> Please can someone urgently contact me regarding this