ZV
Zandri V

1 reviews | Active since Mar 2017

16 Mar 2017, 10:59

Driver took fat chance and Uber let him get away with it

<p>I ordered a UberBlack from Pretoria to OR Tambo.</p> <p>After driver droped me off, he continued his way through Limpopo all the way to Thohoyandou.</p> <p>543.17km further... My credit card was charded with R7665!!!</p> <p>This happened while I was on an 8h flight. </p> <p> </p> <p>This man took advantace of the fact that he dropped me off at International departures. </p> <p>Uber's response is terrible....</p> <p>"I will not be able adjust the fare or issue a refund for this trip. Currently I show no evidence that your account has been tampered with in any form." </p> <p>My account was not tampered with - the driver comitted a crime on my expense.</p> <p>This man should loose his job and Uber should take responsibility.</p> <p> </p>

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Replies (2)
ZV
Zandri V's update22 Mar 2017, 08:28
Reviewer Update

Just to update:

Uber solved the matter. They refunded my credit card.

Thank you Uber for taking action!

Uber
Uber's reply27 Mar 2017, 14:16
Official

Hi there. Glad that you have been assisted regarding this matter. Please feel free to reach out if you have further queries.