Driver still has my cellphone after a week - He is unresponsive.

Firstly, we went on a trip last Wednesday.

This driver took us a very long route - which we did not notice as we were in deep conversation (my wife and I) - and then he told us to pay R145 (we booked the Uber trip at R94). I refused and paid him R100 and told him I would report him.

Unfortunately, I left my phone in the car (He had earlier agreed, very nicely, to allow me to charge it in front where his phone was charging). I left my phone and we went into the restaurant where he dropped us.

Then, after a minute or two, realized that the phone was gone, but had no means to get hold of him. Also, my phone was dead in the car due to it being on charge - so wouldn't have made sense to phone that number.

I reported the incident when I got home, and got a response from Uber eventually the next day. They provided me with the driver's details - I tried to phone and he did not phone back. The phone just rang and rang.

As I am a business man, the days got busy and I got on with life, then yesterday I asked somebody to phone him to confirm he would bring my cellphone to me yesterday - - - and he said yes - - - he would. You see, it's month end now and all our business clients are on that phone. So we need to contact them to remind them for payment month end - we usually do this and then they pay. So, an important time of the month for us.

The Uber driver was not responsive again - I tried to phone him several times - I sent SMS messages - etc. Still nothing. Till today as well. He's unresponsive.

I contacted Uber again last night and told them about this unprofessional behaviour.

They said they would try and get hold of him. I told them I would report my phone as ****** if they do not do something about it. They are still trying to get hold of the driver apparently. I have sent countless SMS's because the phone number provided is not on Whatsapp. I've tried to phone many times too. Nothing.

Please can somebody sort this out immediately. I am very busy tomorrow with work - but I will have a gap to get to the police station on Friday to report this matter to the police if it's not sorted out with urgency. I trust in Uber almost every day, but this sort of service is appalling and totally unprofessional and unlike Uber in every way that I've experienced in the past. --------------- Here are the details of the trip: -------------- Driver’s name: Riyaad +27 81 ********** ZAR145.00 Thanks for choosing Uber, Adriaan 20 September 2017 | uberX

19:00 | Marivy St, Sybrandpark, Cape Town, 7700, South Africa 19:23 | 13 Dirkie Uys St, Goodwood Estate, Cape Town, 7460, South Africa

Picture of Riyaad You rode with Riyaad 17.85 kilometres 00:22:55 Trip time uberX Car one star two stars three stars four stars five stars

Fare does not include fees that may be charged by your bank. Please contact your bank directly for inquiries. Your Fare

Base fare 5.00 Distance 124.93 Time 16.04

Subtotal ZAR145.97 Rounding -0.97 COLLECTED ZAR145.00 Cash