Double charged my account for 1 trip

I am really getting annoyed of being sent from pillar to post and being told to wait two weeks for something that wasn't my fault. On the 25-March-2022 my wife ordered uber to take us to haartebee****rt used my nedbank to pay for the trip. Uber debits the money twice from my account and we have been told to wait since that day for my money to come back into my account. It's unprofessional and ********* because this is not the first time I was double charged for single transaction.