Don't Request him your life is in danger

I have a problem with how Uber has not bothered to investigate further into the matter that we reported yesterday regarding the grocery for the funeral that the driver fled with. We requested Uber thinking it was more safer because the cars have cameras how is it that Uber is taking the drivers word and not the customer's without investigations. We want this guy found and dealt with. How is it that we lost groceries that is worth R15k but Uber is failing us.His name is Stephen and license plate is *** blue Renault 6 seater . Please be careful