DO NOT USE UBER

I placed an order with UberEats, the driver 1st called to ask for an access which I already provided on the App. I provided the code and thought that was end of it. A couple of minutes later the driver informs me that he is failing to find my apartment, I’ve never had this issue with other drivers before. I directed him to where my apartment was situated within the company, he then asked me to meet up with him outside. I advised him that I would not be able to move at the stage, hence I requested for my order to be dropped off at my door when placing my order. However, I directed him to my apartment. Had my kids stand outside to guide him.

He then asked my underage daughters to meet him without my permission, after I had explicitly stated that he has to come through to us. He proceeded to tell me that my complex does bot have lifts, and he doesn’t care to go up and down. His exact words.

He was very unprofessional, rude and aggressive. I immediately informed UberEats support as this was happening to try and get them to intervene. The agent took forever to address the problem and eventually told me that because the delivery had been closed they couldn’t help me and they would need to direct my query to someone else. Which they didn’t.

I contacted Support to inform them that the man has closed off the request and I did not receive my order, they refused to help or refund me. They informed me that the driver indeed told them that he did not deliver my order, however they are not able to refund me because the man did follow process which was to get hold of me. Without having to check the context of the supposed message or communication between me and this individual.

I shared screenshots of the conversation I had with that man, and having a rude driver tell a customer that requested for their delivery dropped at their door that he doesn’t want to go up was justified. They proceeded to defend the man’s actions, and insinuated that I was at fault and that it was evident in my Uber account history. Which by the way has had legitimate complaints, where drivers would claim to have delivered my food when they hadn’t, I’ve had one eat a portion of my food, seals broken with finger prints all over. I’ve had a driver, threaten my helper and force money out of her after I had cancelled the trip because he was very late, rude and unruly even before the pick up and he still proceeded to pick her up and charge her more than what was stated on the app.

And because of these claims which were 1/7 deliveries or lifts the company has decided that it is warranted for their drivers to ***** from me or harass my helper.

They have since refused to provide me with details for anyone higher/senior in their business. They have denied me any kind of assistance, Uber support on Twitter has ignored any of my complaints.

The to general public, Uber isn’t safe. They have ********s as drivers who will not hesitate to ***** or harm customers and you will not receive any kind of help or support from Uber. Please be careful when using their services.