Distressed and Disappointed

Uber’s customer service is shocking. My account was hacked and the person has tried to use my card. I tried to report the problem to Uber via email because one can only get through to an operator by putting in the mobile number associated with your account which has been changed by the hacker. Upon emailing them the replies asked me to provide the information to my account but since it’s been changed by the hacker, they simply rep**** that they could not find an account matching my information. I then explained this to them and sent screenshots and it has now been a full 5 business days and I have received no replies and must now block all cards associated with this account. I cannot recommend Uber to anyone and will be switching to Bolt.