1 reviews | Active since Mar 2011
Dissapointed and not taking ownership
<p>I'm utterly disgusted by the last few conversations I have been having with Uber on twitter.I'm an Uber partner and yes its ok they dont look after our drivers and us but it is so sad that there is no form of communication. The support and the twitter support we have its disgusting. No one takes ownership and no one can answer you or im not sure if they are doing their job. I was promised but it looks like now when things have to vbe done they go round and round in circle. It is so sad when you rely to people and knowing that when you communicate with them they will gladly assist you. Its been a week trying to activate my car and I don't understand why I have to be sent from pillar to post. I had no alternative but to write this to make people aware that you cannot keep your promise. It is so sad that we have to figt the fight alone while you guys are sitting cozy in your luxurious offices. What about us the partners and the drivers. My main compain is getting my car up and running and ive been speaking to support on twitter and im not getting any joy and this saddens me. Please assist urgently and asap</p>
Hi there.
Thank you for reaching out. Could you kindly write in via In-App/Help.uber.com and we will assist
Hi there.
Thank you for reaching out. Could you kindly write in via In-App/Help.uber.com and we will assist
Good day. Please note its been a week I have been writing to the Uber via app and via twitter but I haven't been receiving any feedback. Thanks. I will do it again now.
Good day. Please note its been a week I have been writing to the Uber via app and via twitter but I haven't been receiving any feedback. Thanks. I will do it again now.
Good day. Please note I did write in via the partner app and since yesterday and today I also did write again I didn't receive any reply. I also did twitter but no one came back to me.this issue has been going in for days and what I fail to understand is why do I have to escalate the matter. Since I wrote the complaint I'm expecting someone to take ownership and resolve the query or escalate the query in house to the support. Is it possible that no one can see how many times I have been writing or am I being ignored like we are always ignored as well as the drivers. Do your customer know how little you guys treat us and you forget without us the partners and the drivers there is no business. Before you guys arrive there was a system in place and it was not working. You enhanced the system and now you are leading in the market. Let me tell you something nothing last forever if all the countries and govt can decide to burn uber like they did in China you will fall flat. The least you can do is respect us and at the end of the day we will be the ones the partners fighting for this business to stay. Why can't anyone assist me without be going back and forth. Why can't anyone cal me. The email support has never worked. The hub there's always new faces and new ppl who don't know either their job or Uber is always hiring. There is no telephonic support. U reach our via the media and still there was no support. Its so sad how w have to suffer every time for yiur own doings. We always take initative. Its sad because the 5 star rating you are givinf to thr customer is not given to us. And its us who gives that 5 st****rvice because its our cars etc. We also need to rate Uber and lets se how will that work. Im expexting feedback and to have my car up and running before end of this weekend.
Good day. Please note I did write in via the partner app and since yesterday and today I also did write again I didn't receive any reply. I also did twitter but no one came back to me.this issue has been going in for days and what I fail to understand is why do I have to escalate the matter. Since I wrote the complaint I'm expecting someone to take ownership and resolve the query or escalate the query in house to the support. Is it possible that no one can see how many times I have been writing or am I being ignored like we are always ignored as well as the drivers. Do your customer know how little you guys treat us and you forget without us the partners and the drivers there is no business. Before you guys arrive there was a system in place and it was not working. You enhanced the system and now you are leading in the market. Let me tell you something nothing last forever if all the countries and govt can decide to burn uber like they did in China you will fall flat. The least you can do is respect us and at the end of the day we will be the ones the partners fighting for this business to stay. Why can't anyone assist me without be going back and forth. Why can't anyone cal me. The email support has never worked. The hub there's always new faces and new ppl who don't know either their job or Uber is always hiring. There is no telephonic support. U reach our via the media and still there was no support. Its so sad how w have to suffer every time for yiur own doings. We always take initative. Its sad because the 5 star rating you are givinf to thr customer is not given to us. And its us who gives that 5 st****rvice because its our cars etc. We also need to rate Uber and lets se how will that work. Im expexting feedback and to have my car up and running before end of this weekend.