DISPLEASED CUSTOMER

Dear Uber Support Team,

I trust this message finds you well. I am writing to bring to your attention a concerning experience I had with an Uber ride yesterday.

I encountered an issue where my account was charged R120 without the subsequent reversal, and in addition to this, I experienced unprofessional behavior from one of your drivers. The driver explicitly stated that I should be the one to cancel the ride and was rude throughout the interaction.

I kindly request your urgent assistance in rectifying this matter and addressing the associated concerns. Your prompt attention to this issue would be greatly appreciated.

Thank you for your understanding and prompt action.