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Eric T

1 reviews | Active since Jul 2023

26 Aug 2024, 09:32

Dishonest, shocking service, and no support

I used Uber Package regularly, but started noticing big irregularities between the fare quoted (confirmed, and accepted) vs the final invoice. Sometime 50% or 100% additional charged compared to the fare that was accepted.

Take a quote of R 270 to deliver a package, and the final amount taken off your card is R 320? This isnt a once off, this happens repeatedly, and runs into hundreds of Rands regularly. It seems drivers can do anything they wish and charge you for their wrong route, and delays at the pick-up or drop-off ****erally sitting outside wasting time). Support is non-existent, and simply threatens to de-activate the account.

I have NEVER seen such a business model like this, where dishonesty, bad service, and no support, continues to thrive. Time to take my business elsewhere

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