Dishonest service.

Uber has become so dishonest, I requested a ride on Friday the 4th of June, from Kayamandi to Guguletu… and when the driver dropped me, I did not check if the trip was ended by the driver. 45 minutes later as about to request for my next trip, I see that the trip is still on going and i try to stop it and it alludes to a cancellation fee, because i’m pressed needing to head somewhere else, and the cost is more than double the initial amount. I wrote to uber to report nothing has been resolved besides me just incurring costs on my bank Uber trying to debit my account… it is sooo upsetting because their response was that i’m not eligible for an adjustment 🤬 and im still incurring cost… coz there is no way that im paying for something i did not use. and its not the first time that I have been subjected to this level of dishonesty from the Uber services! I am livid!!! today it is the 8th and they still trying to debit my account! this is beyond unacceptable.