Dishonest drivers from Uber eats

I placed an order with them on 22 November using a cash payment method. As I was trying to place an order it was brought to me that my account is in arrears. Contacted uber support and they couldn't help because this has happened before and they resolved it. And they can't the help the second time around. Now how does the driver leave food without taking a payment. They have dishonest drivers and make it my my problem. I am not happy about.