Dishonest

When you order a Uber, they debit your account, they will tell you it is only a hold on your account. The Uber did not even arrive yet. On the 29th of December 2025 I ordered a vehicle to pick up my wife like always, after a long struggle, they found a driver, he was 16km away, arrive time only in 20 minutes. I cancelled. The money was debited from my account and until now it was not credited again. I was told this can take 7 days, they blamed the Bank. They debited the money, but they blame the Bank. You can't even communicate properly with Uber, their communication work with choices, this is crazy. Why don't they debit your account when you arrive safely? Why do they debit money from your account if there was no service? Don't tell me money was reserved or put on hold, it it was, why does it not show in my account? They want to debit their money immediately, but I must wait 7 days for my money, this is not on.