Disgusting service from Uber!!!!!

I have been using Uber for a very long time and have always had the best and efficient service from them at all times. The experience that I am most dissatisfied about which has left a really sour taste in my mouth the experience and LACK of effort from both the uber driver (Ernest in Cape Town) as well as the uber support team itself! If it allowed me to rate this complaint a 0 I would have!

I had left my phone on the back seat of the uber and only realised I did not have it once I got back into my apartment. Both my friends immediately called my phone in hope that Ernest would have answered and realised the phone is there (the phone was on loud so it can not be said it was not heard). We called close to 80 times but unfortunately no luck. I logged this complaint with the support team at first which was alright and the lady was calm and helpful. I had received a message that the incident had been logged. I responded back to the message at the bottom to say to them where I had sat in the car so he could check. No one from support ever responded to it? Almost seemed that we have logged the incident and now it should just take its course!! This morning i tried again with the support team and again the same gets said. I eventually took matters into my own hands and was able to locate the position of my phone which pin pointed to a pawn shop in Woodstock of Cape Town, ALL the way from Sea Point side. At that stage my phone only had 1% battery life so when I arrived it had already switched off and I could now no longer alert the phone to see exactly where it was! I eventually had to go to the police station who were very helpful but unfortunately their hands were tied and ultimately could not help. I got back and called uber support team again at 12H40 in the afternoon and again the same process gets done like an automated machine. The guy on the phone said he understands the frustration, but by the tone in his voice it sounded as he couldn't be bothered and he just had to follow protocol. No one from the support team seemed to be bothered by the incident and tell you that they have sent your details to the driver and he will get back to me personally. So I have to sit in bated breath hoping and praying that maybe I might get a phone call from the uber driver. I now need to wait for the driver at 12pm the following day to wake up and when it best suits him then get hold of me?

I am disgusted by the level of service and professionalism I have received from uber. I have always been a loyal and good patron that solely uses uber when I'm back in the country, but to the support team employees it just seemed the norm for them to respond in a monotone back to you with no sense of urgency from their part! Shocking shocking shocking!

This is a serious matter that needs to be taken seriously as it is an item that is now going into THEFT! Uber also seems to also not be bothered that their customer has to run around opposite ends of Cape Town to try and the phone himself.