DISGUSTING SERVICE

<p>I am very disappointed in Uber.After complaining and explaining my situation in numerous occasions they still failed to understand my sitiuation.I was charged twice for a cancellation fee which was not a voluntary cancellation as this was done by the driver not pitching and I called him twice and yet he did not answer my calls which I found very unprofessional.I then had to walk to my destination ,which was a 30 minutes walk hoping that the driver would arrive as I knew I was going to be liable to pay the cancelation fee which I ended paying anyway.I complained was compensated with R25 credit,which i was unable to use,twice!I honestly don't know what this R25 credit is as it clearly doesn't work. Yesterday morning I took a trip,i ended up paying R25.00 and it was suppose to be a free ride as I invited a friend,she used uber,and automatically I had to get a free ride which never happened and I ended up paying R25.00 for a cancellation fee of a trip i never cancelled due to unprofessionalism. I complained got 25.00 credit "again"..this morning I took an uber hoping I could use the 25.00 as the fare was 23.50,only for me to payR48.00 , I asked the driver why?. .only for him to tell me,that I had to pay a cancellation fee..and my question was "again?"..23.00 for the trip and 25.00 zar for the cancellation fee..i couldn't blow a gasket as this was not the drivers fault.I complaint again ,only for them to tell me the reason I paid that aamount was for my fare and cancellation on where is the R25.00 credit and how come I paid that amount twice?. .I got a response back only for them to tell me that the information hasn't been updated and things can't happen overnight..i have never been in a terrible situation like this..Clearly this credit on your account does not work and clearly Uber has a perfect way of robbing,******** and ripping people off..!</p>