Disgusting response

Yesterday on the 5th of December I took a ride with an Uber driver from Jabulani to emdeni, my trip cost R48 and I paid the driver Eliah Tebogo R200 whome he didn't have a change, like always I asked the guy to load my change of R152.00 to my Uber wallet like I normally do with drivers that don't have change, hours passed without any notification of the Uber wallet, I then wrote and even called Uber customer care and suprising enough I was told maybe the driver didn't have network or something went rong, then I was told to wait 24 hrs for the response, the response came back telling thers nothing they can do to upload my wallet, so my question is the service going bad from Uber it's self or are we now dealing with **** drivers or a **** app. I'm not okay with the outcome on how the matter was handled.