Disgusting, Pathetic Lack of Respect and Service! UNRELIABLE Money Takers!!!

My daughter called for an Uber last night, to take her from Koos Prinsloo Str in The Orchards Pretoria, to The Intercape Motorcoach Bus Station c/o Paul Kruger & Scheiding Str. Pretoria which is about 23 mins from her residence. They immediately took her bank card details and debited her account for registration fees even though she is not a first time Uber user. The driver then canceled the trip without reason. She checked and another Uber appeared to be 20 15mins away, which was then canceled too. She then called and the driver asked her where she was headed & when she explained, he said "No that is too far, I'll rather cancel the trip". She tried to explain that she urgently needed the ride or would miss her bus to Durban. He just HUNG up the call! Unempathetic! In a panic, with less than 20 minutes to get to the station by 20: 00 or miss her bus, she tries again... And again. Four Ubers indicated en route to her, only to cancel the trips, albeit HAVING TAKEN HER MONEY. They DIDN'T care about her losing her bus to Durban or the costs of her wastes ticket. NO UBER showed up allowing her to miss her bus, even though she requested the transportation early enough. She now hates Uber. How can this service which boasts well about themselves do this to someone?? Is there NO code of ethics, or obligation whatsoever??? What let downs.. What about the money taken. We now wonder if there is ever an Uber available from the same station, back to her residence on return??? Also, NONE OF THE NUMBERS GIVEN FOR "24/7" CUSTOMER SERVICE ACTUALLY WORK.. WHAT A LIE. Tried calling several times earlier, but to NO avail.. They should not just get away with this. Will definitely escalate this issue with these unreliable people who have NO respect for others or their losses!!!