DISGUSTING CUSTOMER SERVICE FROM UBER

I discovered that I am unable to book an uber or order food. When I asked why, I was told that they detected ********** activity on my profile! They refuse to tell me anything more and says they will not tolerate it! I can think of only one time when I ordered KFC and received a message to say my food had been delivered, however, no one there with my food. I then re ordered and told them, which they then gave me back the money from the first order. Either the driver decided he was hungry and kept it, or he gave it to someone else!! I am absolutely disgusted, their responses to me are very rude and insinuating that I am a ***** is just out right rude!