Disgusting and poor customer service

I lost my item in uber black today m, the driver that was driving a red bmw 3 series dropped me off at the Protea Hotel North Wharf and I’ve not been getting any satisfaction with uber customer support, I’ve been so inconvenienced as I’m not even from Cape Town I had booked a place and the key to the apartment was in that bag now I have to pay R3500 for the key replacement. When I call the driver tge number goes to voicemail and I have to leave the next day and mind you we are supposed to trust these drivers but this is the type of service we get from uber I’m shaking right now because my ID and drivers license was in my purse and no one has called me to give feedback or anything.